Privacy Policy

INTRODUCTION

Your privacy is important to us. Therefore, through this document, we explain what user data we collect, how we use it, and for what purposes, among other guidelines. Individuals over the age of 14 may register as users without the prior consent of their parents, guardians, or legal representatives. In the case of minors under 14 or those identified as 'legally incapacitated,' we will always require the consent of a parent, guardian, or legal representative.

For your information, we will never ask for more information than is strictly necessary for the required services; we will never share it with third parties, except under legal obligation or with your prior authorization; and we will never use your data for any purpose other than those previously indicated.

As a user, you should carefully read this Privacy Policy on a regular basis and whenever you enter your personal data, as this document may undergo modifications. The provider reserves the right to modify any information that may appear on the website to comply with regulations or update the policy, without any obligation to pre-notify or inform users of these changes, publication on the provider's website being sufficient.

DATA CONTROLLER:

Identity: MATEUADIVE 2025, S.L. (also referred to as the provider or MATEUA DIVE)

Tax ID (NIF): B64038474 ​

Registered Address: Pl. Punta Montgó, 8,

17130, L’Escala, Girona

email: info@mateuadive.com

MATEUADIVE, as the party responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data and other current regulations on the protection of personal data, and by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary technical and organizational security measures to guarantee and protect the confidentiality, integrity, and availability of the data entered.

DATA COLLECTION METHOD, DATA COLLECTED, AND PURPOSE

The data we collect, the way we obtain it, and the purpose of the processing are as follows:

  1. Contact and/or information request forms:
    • Required information: name, email, company, phone
    • Purpose: to respond to inquiries and/or provide the information requested by the user.
    • Legal basis: user consent
  2. Registration form:
    • Required data: name, email address
    • Purpose: creation of a user account and access to the website's features.
    • Legal basis: user consent
  3. If you contract the service or purchase the product through our website:
    • Required data: first and last name, address, email address, phone number, credit or debit card information, company;
    • Purpose: hiring the service/purchase the product
    • Legal basis: user consent
  4. Contractual relationship management and administrative, tax, and accounting tasks:
    • Required information: first and last name, phone number, address, ID number, email address, signature
    • Purpose: internal commercial, tax, and administrative management
    • Legal basis: consent of the data subject and contractual relationship
  5. WhatsApp: The WhatsApp section of this policy details its use.

The photographs published on the website are the property of MATEUA DIVE, including those of minors, for which prior consent from parents, guardians, or legal representatives has been obtained through the signing of the corresponding forms. However, parents, guardians, or legal representatives may express their refusal regarding the use of the minor's image via a formal written request; in such cases, the image will be displayed pixelated. Consent may be revoked at any time by sending a written notice with the subject 'Unsubscribe' to the specified email address.

In accordance with the LSSICE, MATEUA DIVE does not engage in SPAM practices; therefore, it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in all communications received from the provider, the user has the possibility to cancel their consent to receive them.

Your personal data will not be processed for any purpose other than those described, except under legal obligation or judicial requirement.

You will not be subject to decisions based on automated processing that produce effects on your data.

DATA RETENTION PERIOD:

Your data will be kept for the duration of your business relationship with us or until you exercise your right to cancellation, objection, or restriction of processing. However, we will retain your data for the periods legally established by the applicable regulations.

RECIPIENTS OF DISCLOSURES OR TRANSFERS

MATEUA DIVE will only provide information to law enforcement agencies under a judicial order or as required by legal regulation, without prejudice to the right to block or cancel your account if there are indications of a crime being committed by the user. The information provided will only be that which is available to the provider at that time.

The information you provide through this website will be hosted on MATEUA DIVE's servers, contracted from the company providing the web hosting service. The processing of the entity's data is regulated by a data processor contract between the provider and this company.

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Google Analytics: used to analyze and measure website usage through cookies. The information generated by these cookies (including IP address) will be transmitted to and stored by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, USA. Email marketing and e-commerce management: the ODOO, S.A. platform is used for email marketing services and e-commerce management.

Google Analytics: to perform an analysis and measurement of how users use the website through cookies. The information generated will be transmitted to and stored by Google Inc., located at Delaware, 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States.

Email marketing and e-commerce management: the service provided by ODOO, S.A. is used.

Payment gateway: the Redsys Servicios de Procesamiento, S.L. payment gateway is used

RIGHTS OF THE DATA SUBJECTS:

As a data subject, you may request to exercise the following rights before MATEUA DIVE by writing to our postal address or by sending an email to info@mateuadive.com

Indicating in the subject line: 'DATA PROTECTION: RIGHTS OF THE DATA SUBJECTS'.

Rights of the Data Subjects:

  • Right of access: allows the data subject to know and obtain information about their personal data being processed.
  • Right to rectification: allows for the correction of errors and the modification of data that proves to be inaccurate or incomplete..
  • Right to erasure: allows for the deletion of data that proves to be inadequate or excessive.
  • Right to object: the data subject's right to request that the processing of their personal data not be carried out or that such processing be ceased..
  • Restriction of processing: involves the marking of stored personal data with the aim of limiting its future processing, for the exercise or defense of legal claims.
  • Data portability: providing the data subject with the data undergoing processing, so that they may transmit it to another controller without hindrance.
  • Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces legal effects or significantly affects the data subject..

As a user, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. You also have the right to lodge a complaint with the supervisory authority if you consider that your rights regarding the protection of your data may have been violated (aepd.es).

ADDITIONAL INFORMATION

SECURITY MEASURES:

The data you provide will be treated confidentially. The provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee security in data processing and to prevent its alteration, loss, theft, unauthorized processing, or access, according to the state of technology and the nature of the stored data. Furthermore, it is guaranteed that the processing and registration in files, programs, systems or equipment, premises, and centers comply with the integrity and security requirements and conditions established in the current regulations.

LANGUAGE

The applicable language for this privacy policy is Spanish. Therefore, in the event of any contradiction between the versions provided in other languages, the Spanish version shall prevail

SOCIAL NETWORKS

We inform you that MATEUADIVE 2025, S.L. may have a presence on social networks. The processing of data for individuals who become followers on the social networks (and/or establish any link or connection through social networks) of the official pages of MATEUADIVE 2025, S.L. shall be governed by this section, as well as by the terms of use, privacy policies, and access regulations belonging to the relevant social network in each case and which have been previously accepted by the user.

MATEUADIVE 2025, S.L. will process your data for the purpose of correctly managing its presence on the social network, providing information about the provider's activities, products, or services, as well as for any other purpose permitted by social network regulations.​

The publication of the following content is prohibited:

  • That is allegedly unlawful under national, EU, or international regulations, or that involves allegedly unlawful activities or contravenes the principles of good faith
  • That infringe upon the fundamental rights of individuals, lack netiquette, annoy or may generate negative opinions among our users or third parties, and in general, any content that MATEUA DIVE 2025, S.L. deems inappropriate.
  • And in general, any content that contravenes the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection, and intellectual and industrial property rights.

Likewise, MATEUADIVE 2025, S.L. reserves the right to remove, without prior notice, any content deemed inappropriate from the website or the corporate social network.

In any case, if you submit personal information through the social network, MATEUA DIVE 2025, S.L. shall be exempt from liability regarding the security measures applicable to that platform; should the user wish to know them, they must consult the corresponding specific terms and conditions of the network in question.

PUBLICATION OF YOUR TESTIMONIAL

In the event that the user wishes to publish their opinion on the website, we inform them that the data provided will be processed to address the proposed suggestions, experiences, or opinions regarding the products and/or services, to be published on the website and thus help other users. The data will be kept as long as there is a mutual interest in maintaining the purpose of the processing; when no longer necessary for this purpose, they shall be deleted with appropriate security measures to ensure the pseudonymization of the data or their total destruction. The testimonials will be published on our website. The only personal data that will be published from the testimonial will be the user's name.

WHATSAPP

The processing of data for individuals who make an inquiry via MATEUADIVE’s WhatsApp shall be governed by this section, as well as by the terms of use, privacy policies, and access regulations belonging to the application and which have been previously accepted by the user. MATEUA DIVE will process your data for the purpose of correctly managing your inquiry, as well as for any other purpose related to the administrative management of the service.

Your data are shared with WhatsApp Ireland Limited, whose technical security measures guarantee the confidentiality, integrity, and availability of your information, according to its own privacy policy. No further transfers are foreseen, except by legal obligation or judicial requirement. Your data will be kept for as long as the purpose for which they were obtained lasts and, once no longer necessary, they will be kept duly blocked, archived, and preserved for the legally established period.

The use of MATEUADIVE’s WhatsApp for sending content that is not necessary to respond to the inquiry and that is unlawful according to national or international regulations, or that infringes upon the fundamental rights of individuals and, in general, that contravenes the principles of legality, honesty, responsibility, protection of privacy, consumer protection, and intellectual and industrial property rights, is prohibited.

CHANGES TO THIS PRIVACY POLICY

MATEUADIVE reserves the right to modify this policy to adapt it to new legislation or case law.

REVOCABILITY

The consent granted, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by communicating it to MATEUA DIVE in the terms established in this policy for the exercise of rights. This revocation shall in no case be retroactive.

Legislation

In general, the relationships between MATEUA DIVE and the users of its online services present on this website are subject to Spanish legislation and jurisdiction, to which the parties expressly submit. The courts and tribunals of the provider's domicile (if the user is not considered a consumer for the purposes of the TRLGDCU) or the user's domicile (if the user is considered a consumer for the purposes of the TRLGDCU) shall have jurisdiction for the resolution of all conflicts derived from or related to its use.